[Resolved]  Samsung Hard Drive — Samsung Hard Drive Warranty Complaint !

Sir/madam

I am a computer professional working in IT company in delhi
I purchase a 80GB IDE-Simple Hard drive before 3yrs from Nehru place

- Some times ago, its giving complaints, so i tried to make a complaint according to warranty, to The Service center of Samsung - 602, Vishal bhawan, Nehru place.
- The executive in service center, take that Hard drive and give me a complaint slip and say me to come back after 20days.
- When i come back after 20days, they give me a Hard drive 80GB -SATA (NOT IDE) which is same like my previous hard drive.
- And after that, when i try to check the warranty of that hard drive, there was no information on Samsung Website - its showing that - there is no serial no. exist in our database.
- after that - i complaint this thing and they response me that - there is a fault in their software in the service center.
- after again 20days, i talk with them and they response me that - with in 2-3 days, they will do their responsibility.
- after 7days when i check Hard drive warranty - its showing - expired in Feb 2005
But on the other hand, my old hard drive was in warranty period till Feb 2011

PLease I wants to know the complete procedure to make a complaint about this Issue.
Tell me, what should i do ? and what kind of documents requires about this Issue.

And one thing is that - they didnot give me any JOB DONE CARD from samsung about that changed hard drive, .

I just have following documents

- Complaint no. filled on 30 Jan 2009 with order no.
- Previous hard drive warranty information from samsung India

I shall be thankful for this such kind of help.

--
Dinesh Verma
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