Samsung Harddisk 120 Gb — No replacement under warranty

Hi I am vishwas shanbhag and had bought a samsung 120 Gb Harddisk(P/N : 0650JQSY202857 and S/N : S00QJ10X288959) on[protected] from lamington road at one of the dealer outlet. when my harddisk crashed i went to Express Digital Systems situated at Navyog Niwas, Shop No 6, gd fl, 167, lamington road, opp minerva cinema, grant road (e), mumbai - 400 007 on[protected] and spoke to one of the executives Ms. Namita who was very rude and they did not have a record of the hard disk.

Is this how Samsung provide service to their customers? in that case everybody should stop buying any samsung product.

I am extremely upset with so called SAMSUNGS CUSTOMER SUPPORT.

Will be moving to consumer court for the same.