Samsung Hs S 5570 Monitor — REPLACEMENT OF MONITOR

Address:

Mumbai City, Maharashtra

COMPLAINT NUMBER: [protected] DATED 3.9.11.......MY DESKTOP MONITOR WAS OFTEN HAVING PROBLEMS AND I LODGED A COMPLAINT IN THE CUSTOMER CARE. THE PERSON CAME AND REPAIRED. BUT THEN TOO IT WAS HAVING THE PROBLEM. THE PERSON WHO VISITED TOLD ME THAT THE MONITOR CANNOT BE REPAIRED AND SO THE COMPANY WILL REPLACE IT. THE PERSON TOOK THE COPY OF MY BILL AND HE PROMISED ME TO GIVE THE NEW MONITOR WITHIN 15 DAYS. BUT SINCE THE LAST ONE MONTH I HAVE NOT RECEIVED THE SAME. I GAVE COMPLAINT IN THE CUSTOMER CARE FOUR TIMES BUT TILL DATE NOTHING HAS BEEN DONE. WHEN MY PRODUCT IS UNDER WARRENTY THE STATUS IS SO BAD. I CAN'T IMAGINE WHAT SERVICE WILL BE PROVIDED IF IT IS UNDER CONTRACT, ETC. THIS IS THE SERVICE PROVIDED BY A WELL KNOWN COMPANY.I WANT THE PROBLEM TO BE SOLVED IMMEDIATELY.