[Resolved]  Samsung — Samsung Refrigerator not working

Address:

Rangareddy, Andhra Pradesh

I purchased a double door samsung refrigerator RT 32 in Oct 2009. 3 weeks backs it stopped working completely. I called samsung customier care and a service engr visited my site after 3 days. He told me that the power control board needed to be replaced. i asked him why it was affected since samsung claimed that this model did not need a voltage stabilizer as it had a built-in one. He told me that the built-in stabilizer only protects the compressor and nothing else. Later I called up after 2 days and Samsung promised to replace the part and fix the issue. Nothing happened. dayes passed by and I was getting same response everytime I called Samsung customer care "we will send an engr today to your location" but nobody called or came. it is now almost 3 weeks since the problem occured and it has still not been fixed. I have experience poor customer care but my experience with Samsung is by far the worst. Inspite of being under warranty they have not fixed it and at this point I am not even sure when it wold get fixed. With kids at home it is a nightmare without the refreigerator and I have made up my mind to never purchase a Samsung product again.