[Resolved]  Samsung India / Air Conditioner — Authorised service center failed to provide smooth service.

Address:

Delhi

I purchased a 1.5 ton Samsung Window Air Conditioner om April-2006. During first, Fourt years, it was working properly. On start of this season, I approached Eye Care Samsung Authorised Service Centre, West Delhi, HA-24, Shivaji Marg, Nazafgarh Road, Karampura, Delhi for its routine service and gas filing. They took it to their workshop and returned after a week time. On operating it, we found that this was not working efficiently and cooling was not good accordingly the matter was again reported to the agency. They again took the A.C. and retunred after two or three days. But this time also, the A.C. was not working properly. Against First service a payment of Rs. 1,500/- was also made. Throughtout the season, this practice continued and A.C. was not working properly. The engineers visited my residence, told a new problem again and again and continued to charge with bills or without bills also. Now again on 30.8.2010, when A.C. was not cooling the room, I lodged a complaint on [protected] vide No. [protected] and in response of same, an engineer from Service Centre, Sector-7, Dwarka visited my residence. He told that the cooling coil of the A.C. needs replacement and it will take around Rs. 3,000/-. Becuase of this attitude of engineers and service agencies of reporting a new problem and intention to charge more money, complelled me to report this matter to the Samsung India. I think the engineers visited were not capable to read the problem and take action accordingly. Either, they were doing experiments with the A.C. to repair it or they were intended to charge money in this way. Because of the things explained above and happened with me, not only, I have suffered throughout the season but also paid a lot of money. Apart from this, I was more surprised on 31.8.2010, when the engineer visited us, explained us that the wall and floor of your house are hotter and this is why the A.C. is not cooling and the statement of Engineer was supported by the person attended the call from Dwarka Service Centre who told his name as Rishi. This was more surprising when the A.C. was cooling perfectly for the first, four years. I failed to understand this fact, as to whether the service engineer should have told this fact to a customer or to the company. I think, if the statement of service engineer and Rishi is considered correct, then Samsung should take steps to enhance the capacity of A.C.s as the natural tamperature of the room where A.C. has been installed is approx. 35 degree centigrate now a days.

I hope suitable action will taken to reduce my trouble.

Warm regards


Mrs. Lata Sharma,
RZ-A1/130/5, Vijay Enclave,
Palam Road,
New Delhi-110045.
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