[Resolved]  Samsung India, Chennai — No Service

Dear Sir,

I own a Samsung refrigerator - the main reason for our purchase was the superior after-sales service promised by the Samsung distributor.

When my refigerator stopped working in May, I called the Customer Service Number to lodge the complaint requesting for after-sales service ie to check the refrigerator & get the same repaired. The refrigerator was collected from me on 26-May-09 with confirmation that the same would be returned after one week. It is now more than 3 weeks & the Customer Service officors (Mr. Suresh & Mr. Selvam) are not responding to my calls. All my calls to the office are going unheeded. When I managed to get Mr. Suresh online, he promptly responded saying "I will call you back" but never did, never has & when I try calling him - he does not come one the line. Mr. Selvam who answers the line tells me that he would be sending the refrigerator back "today" - but I dont think he knows the meaning of "today" since it has been more than 14 "todays".

My refrigerator was collected from me during peak summer - and am of the opinion that my refrigerator is being rented out to other clients for a rental. I have posted the complaint on the company's website as well but the same has gone unheeded.

Samsung India (Chennai office) has taken my refrigerator & is making money by renting it out to other clients. I am truly appalled & their insolence & total "lack of service" with the intent to make money at their clients' expense.

Would appreciate guidance on taking legal action against the company.

Reference: BP No - [protected] (logged on telephone: 30308282

Thank you, Kanchan