Samsung India Electronics Pvt Ltd — IMEI Number not provided

Dear Sir / Madam,
I Dharmesh C. Timbadia had purchased Samsung mobile model #W619 on September 25th 2008. This mobile has an official IMEI number #[protected] which is printed on my invoice and is also printed within the mobile handset.

From November 30th 2009, as per government norms, all mobile handsets required an official IMEI number. My mobile, in spite of having the above IMEI number was stopped with the GSM service as there was no IMEI number programmed in it.

I consulted with the Samsung center at Vasai (w) which confirmed me that there is no IMEI number installed in this handset and I was advised to visit the Samsung Service center at Santacruz, Mumbai. I have deposited my said handset on 2nd December ‘2009 to the santacruz service center.
As mentioned earlier in my mails, my issue remains the same even after long waiting of 21 days. Still official IMEI number is not been installed into my mobile handset - W619.

Later I received call from the same service centre saying that since my handset is not under warranty Samsung will charge me for the repairs to Mother Board of handset. But my argument is that my handset was working without any problem and the only problem which I was facing is about IMEI number, which was not installed in it. I have bought my handset via legal Tax Invoice and not from any grey market. According to my knowledge its Samsung’s responsibility to provide me the official IMEI number in it.
I am really disappointed by the services provided from your end. After taking so many follow ups still you have not helped me in solving my IMEI number issue.
Last week I spoke to your area manager Mr. Dheeraj, even he assured me for solving my problem at earliest but again to my surprise none of your executives are giving any clear status of my complaint. Everybody are trying to deliver new excuses on daily basis and are expecting from me to have patience in spite of the trouble which I am facing from last 21 days.

The most surprising part on your end is that you are not at all responding to my mails. My complaint is genuine and even its your duty to provide me an IMEI number as per the statutory law. Still to my notice none of one is taking pains to respond me.