[Resolved]  Samsung India Electronics Pvt. Ltd - Led Tv — No Services

Dear Mr...
We had purchased on Samsung Printer Model 1640 from Latest Computers, MPNagar, Zone I, Bhopal, some time in the month of August, 2010. When the engineer came to install the printer, it was going hot from upper side, then we had requested them to bring another piece and then installbut they told us that this is inthe warranty period, if something will be wrong, they will replace the piece. On this assurrance of the person of latest computers, we agreed to install the printer. The use of the printer is very ofter, till the iind week of this month probably 200-300 prints must have taken out from the ;printers and now the printer is malfunctioning and giving very light print. We have lodged the complaint to the dealer M/s Latest Computers _ Mr. Bhupesh, on 14th September, 2010, who had so far not tried to resolve defects except that saying the Cartidge is to be refilled. Here I would like to say the printer is new and no sufficient prints have taken out from the Printers, how it is possible that Cargtidge is to be refilled, if it is so, that mean the Cartidge in the printer is preused. Samsung is a very reknowed brand and have very much image. People like Latest Computers are affecting its image for their gains. May request the Samsung India, to look into the matter and arrange to replace the printer and if it is not possible, in that case at least new Cartidge be provided to us. Thank you very and awaiting your early action.

I had purchased a Samsung 22 inches LCD TV only 14 months back. All of a sudden the picture screen went almost blank. Since the waarranty period has expired I agreed to pay the (stiff)service charges of Rs. 1000 plus taxes. The technician who inspected the set said the display panel had gone. The repair cost Rs. 10000!. My question is : When there is no user control on the same, how can the same get spoilt such a short time? It would have been cheaper to have purchased a China made set. My bad luck.

_Sudhir Baliga

I AM ALSO VICTIM OF POOR AFTER SALE CARE BY THE COMPANY. I PURCHASED SAMSUNG LED 40" ON[protected] AND PAID RS.1, 00, 000/= FOR THE SAME. IT HAD SOME PROBLEM ANDTHE COMPLAINT WAS MADE ON 05-09-10 BUT DESPITE MORE THAN TWO MONTHS NO FOLLOW UP FROM THE COMPANY SIDE .I CHAVE CALLED CUSTOMER CARE MORE THAN 12 TIMES BUT SO FAR ALL IN VAIN. ONCE IWAS TOLD THAT YOUR LED REPLACEMENT DEMAND HAS BEEN FORWARDED ON[protected] AND WITHIN 15-20 DAY IT WOULD BE REPLACED BECAUSE IT CAN NOT BE REPAIRED.AFTER 20 DAYS WHEN NOTHING HAPPENED I AGAIN STARTED CALLING CUSTOMER CARE AND AGAIN I HAVE BEEN TOLD THAT ON[protected] THE REQUISITION FOR REPLACEMENT OF LED HAS BEEN PLACED AND 15-20 DAYS WOULD BE REQUIRED. TODAY I AGAIN CALLED CUSTOMER CARE FOR STATUS BUT NOBODY HAS RESPONDED SO FAR. BEING AGGRIEVED I AM CONSTRAINED TO TAKE LEGAL ACTION AND TO MOVE CONSUMER COURT FOR THE REDRESSAL OF MY COMPLAINT. THE SLEEPING ATTITUDE OF THE COMPANY HAS TO BE GIVEN A LESSON.



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