[Resolved]  Samsung India / Home Theatre Htp10 — non working of home theater

I had submitted my SAMSUNG HTP10 date of purchase 15/05/2007 (out of warranty)model home theater for repairs at Samsung service center(SAMSUNG INDIA ELECTRONICS LTD, C/o SKYLINE INFOWORLD, on 22/12/09 receipt no. 220). unfortunately till today after several follow ups the same is not repaired till today & today on 26/02/10 after more than 2 months service centre ppl are telling to take back the DVD palyer mentioning it cant be repaired as the damaged part is not available with the company.
When we spend so much money i buy a branded product with the faith that it will perform for minimum 5years, this is very disturbing to hear from the reputed company that the DVD payer cannot be repaired due to non availability of spares!!!
however, why it should take more than 2 months to mention that the part is not functioning!! I feel that service center must have purposely removed the good working part & replaced with the defective mentionig that the same is not working.
I want a concrete solution within a week on this or else I will have to file case in customer court as it becomes out of control & loss of patience.
hope that action will be taken ASAP

Darshan Naik
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Aug 14, 2020
Complaint marked as Resolved 
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