[Resolved]  Samsung India Ltd. — Picture Tube is not working properly

Sir,

I purchase an Air Condition (1.5 Ton) (Model No. AWT18 WKE/XTL) in April, 2008. I was not aware about the free service scheme of the Company that Company provides three services freee of cost in a year. On 22nd of April, 2009, I requested for the service of the Air Conditioner vide Customer Care Complaint No. [protected] dated 22.04.2009. When the serviceman came for servicing the Air Conditioner he told that you will be charged Rs. 275/- for servicing the Air Conditioner.

It is requested that at least one service may be given to the customer free of cost in a year. I was on official tour from 01.04.2009 to 20.04.2009 so I could lodge my complait on 22.04.2009.

It is once again requested that kindly arrange one service to the undersigned for my Air Conditioner. I shall be grateful if you could do the needful at the earliest.

Thanking you,

Yours faithfully,



(TILAK SINGH PUNDEER)
Tel. No. [protected]
Flat No. 108, Hill Grow Co-operative
Group Housing Society
Plot No. GH-5,
Sector-21-C, Part-III
Faridabad - 121 001.

Sir,

I purchased an Air Condition (1.5 Ton) (Model No. AWT18 WKE/XTL) in April, 2008. I was not aware about the free service scheme of the Company that Company provides three services freee of cost in a year. On 22nd of April, 2009, I requested for the service of the Air Conditioner vide Customer Care Complaint No. [protected] dated 22.04.2009. When the serviceman came for servicing the Air Conditioner he told that you will be charged Rs. 275/- for servicing the Air Conditioner.

It is requested that at least one service may be given to the customer free of cost in a year. I was on official tour from 01.04.2009 to 20.04.2009 so I could lodge my complait on 22.04.2009.

It is once again requested that kindly arrange one service to the undersigned for my Air Conditioner. I shall be grateful if you could do the needful at the earliest.

Thanking you,

Yours faithfully,



(TILAK SINGH PUNDEER)
Tel. No. [protected]
Flat No. 108, Hill Grow Co-operative
Group Housing Society
Plot No. GH-5,
Sector-21-C, Part-III
Faridabad - 121 001.

Samsung India — Lid not closing properly

I brought a samsung washing machine WT9201 EC on[protected] on exchange scheme.Delivered on[protected].00pm),it's spin lid not working properly.Replaced on[protected],got demo on[protected],during demo it got the same complaint.Complainted to dealer and Samsung India customer care(ref-[protected]).Reported that servicing engineer will be arriving on[protected] and the problem will be solved!I am calling to customer care center,customer care superviser and dealer everyday . I am not getting any response from them.This is the 11 day after buying this product yet no one has arrived and rectified our problem.I am not at all satisfied with samsung sevices and yet I have not used this product yet.Inspite of this I have appointed a servant for washing our clothes and spending Rs 150 daily for giving her wage.

My mail id is [protected]@gmail.com and mob number is [protected].I want my money back and take back this unusable product.

Hi
I am huge SAMSUNG fan for past many years, even several times I debate on technologies and justify and convince my friends and relatives to choose Samsung products. In 2006 I bought Samsung DNIe Junior 29" TV, till last week it worked absolutely trouble free and I was satisfied as ever, but all of sudden its picture tube literary blasted fortunately it broke from behind so everybody at home were safe and it did not damage anything but TV is of no use now. I tried to find out the cause and searching the net and shocked to see that many other users have also experienced similar problem. Now it compels me to think twice before taking any risk on Samsung products in future. I also have a BPL TV 21" and it is working fine for more than 10 years now.

I would request if anybody from Samsung shows the courage to reply me and convince me to keep my faith in Samsung products in future.

Regards
Sanjay Nagar
[protected]@yahoo.co.in