[Resolved]  Samsung India Ltd — Pathetic customer service

Address:

South West Delhi, Delhi

Between LG and Samsung, I always supported Samsung. The reason could be my being in IT and Samsung makes very good computer parts.

Alas, my allegiance to Samsung broke and that also in a very painful way.

I have a Windows AC which lost its cooling capability. I made a complaint to Samsung regarding this on 15th April 2010, Complaint number: [protected].

On 17th April I got a visit from Samsung and the person told me that the AC needs to be taken to service center to repair it. He told me that it will be picked next day. Today its 23rd April 2010 (8 days since complaint) and nothing has been done yet.

My only connection to Samsung is through customer care number 30308282 / [protected].

Not a single day has passed that I have not given them a call. Except for few most of the executives in call center are buffoons who cannot even speak properly. I wonder for what kind of quality proposes the call is being recorded by Samsung. Some of them tried to console me by saying they are putting my case on urgent basis, one nice guy went to the extent of marking it ultra urgent.

I tried to contact through the website but all of the functionalities require you to be registered user and their registration form gives server error (When you select Delhi as Region). There are other major problems with registration form. I have emailed them but still waiting to get the reply.


In this record breaking summer Samsung has done nothing else but to make my life HELL