Samsung India Pvt. Ltd — Phone is not replaced yet

Address:

South 24 Parganas, West Bengal

Respected sir, I SHYAMAL DUTTA s/o Mr. Gour Mohan Dutta of P-33, Kalika Place, Naskarhat, Kolkata : 700039 here by inform you that, I had purchased a SAMSUNG GURU 2130 mobile phone model number GT-E2130TSAINU, SL no : *358125/03/292170/5* on 26 June 2010 form Deep Enterprise of Kolkata 700039 vide bill no 64 . After one month this mobile phone stops working. I deposited it at the authorized service center of Samsung India Pvt. Ltd. on 2nd August 2010 and also lodge a online complain against that phone. On 21st August 2010 I get back the mobile phone from that service center and deposited again on 24th August due to same problem and also lodge a online complain. In between I have lost my some valuable clients those have taking service from me due to not attending there calls. On 30th August I get back my phone and on 31st August again stop working with the same problem. I again lodge a online complain against that phone. There after I contact with Area Manager (Service) who suggested that to redeposit the phone on another authorized service center and assure me that it will solved within 15 days. As per his instruction I deposited the mobile phone on 3rd September 2010. Still to day I do not get back my phone. In this incidence I have lost more that 50 valuable clients. which cause I have to face financial loss.