[Resolved]  Samsung India Pvt — Defective supply

Address:

Mizoram

I have heard the name SAMSUNG a leading and one of the best companies famous for its quality of product and efficient services. Keeping this in mind, I have purchased one Grill Microwave oven GW-73BD/XTL, S.No. 150T7MRZ80020IT from SAMSUNG PLAZA, Z M Enterprises, Sikulpuikawn, Mission Veng, Aizawl, Mizoram on 3rd Nov 2010. I feel very sorry to state that
1. The supplied oven was defective. I noticed that its connecting wheel was touching the body, making the sound and has removed the paint while working since the date of purchase and complained the same to the showroom manager immediately.
2. The oven was returned to the showroom on 17th Nov 2010 for its repair, which was returned on 24th Nov after repair and paintings.
3. The oven was returned to the showroom for the same complain on 2nd Dec 2010 and it is still lying idle either at showroom or service center until now. The complaint has also been registered with No. [protected], which denies technicians at local service center here.
4. When contacted to the service center on Mb No. [protected] on 10th Jan 2011, I was asked to collect the oven by making the payment Rs 200/ without receipt. Though there was no damage in any of its parts as I have returned it in its working conditions except complaint mentioned above yet asked to pay! I requested him to keep the oven at the showroom where I purchased, returned and right to collect the same. The person holding the mobile asked to pay and insisted to collect only from the service center. The detail may be obtained from the call details of said mobile.
5. Instead of fulfilling its purpose at the customer’s house for which it is been made, the oven lying longer time at your service center for its repair.
6. I suspect that the local service center may hand over again the defective oven.
Under above circumstances, I found my wrong decision in purchasing the SUMSUNG Microwave Oven. I have purchased the oven for my personal use not to keep idle at your showroom/service center. I have now no interest in using any SAMSUNG products, as I am very much puzzled with the oven and surprise demand of money for its delivery and not for the damage of any part during the warranty period that discontented me.
I therefore, regrettably request you kindly to look the matter seriously and take the necessary action to refund my purchased money and oblige.
I look forward to receiving from your good self.
Sincerely yours,
R K Pandey
Thakthing Tlang, Kulikawn Aizawl.
Mb. No. [protected], [protected].