[Resolved]  Samsung — INTERNATIONAL WARRANTY

Address:Kanchipuram, Tamil Nadu

Hi :

I have purchased Samsung LED TV from Chester.UK ( Currys PCWorld) in April 2012 .Brought to my home country later . With few months the display is started showing issues.
We had registered online soon after we purchased. I was told registering online is enough to get Samsung warranty.

We have submitted the Scan copy of the receipt to Samsung India, but they insist on
International warranty card (duly filled and stamped by the dealer with Indian flag).
Not sure how we can get a document with Indian flag from a foreign country like UK ?

TV Details :-
LED 3DTV
Serial Number : Z8CY3SIC300039B
Model Code : UE40D6100SKXXU
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Nov 30, 2016
Complaint marked as Resolved 
Verified Support
Feb 12, 2013
Samsung India Customer Care's response
We sincerely regret the inconvenience caused to you. Please share your complaint no. Our service specialist would get in touch with you shortly.
Complaint comments 

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INTERNATIONAL WARRANTY
Hello all,

Greetings,

I have purchased a Samsung 32' LED TV dated 17/04/2012 during my visit in Salalah, Oman
FROM 6TH SEPTEMBER, it is not working and the service centre is refusing to repair it under international warranty.
Model Code : UA32EH5000R
Serial No. ; ZUUY3MMC2003848
I do not have my international warranty card with me.But a International warrant card logo with many country flags affixed over its packed.
Can you please provide me the international warranty card details with same.
Your help is much appreciated as I am having trouble dealing with samsung service center INDIA without warranty card.
Could you fwd the required query to concerned team to help me out?

My LED tv is not working since 3 month, any help is highly appreciated

[protected]@gmail.com Mobile-[protected]
Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com
Hi Team,

I have send our address & contact number to Singh.[protected]@partner.samsung.com

Thanks,
Deepesh
Hi Samsung Support Team,

I have bought samsung 40EH5000 series in Riyadh (ExtraStores - Saudi) which covers international warranty. But now facing some issues with TV and when checked with Samsung Technician he reported theres issue with panel and the panel needs to be changed but can be changed only by paying extra amount even we have provided all the bills and details which we have received at the time of purchase.
When we checked in Riyadh at the time of buying the TV, the dealer informed that the TV comes under international warranty and the invoice Bill itself covers as international warranty, but samsung India is not considering that as international warranty and asking to pay extra amount. Now i am in India and now its not possible to get in touch with Riyadh dealer for more details on this. Can you please help us out how to replace the panel even though the product is still comes under the warranty.
your help will be really great.

Thanks,
Ajay
I had made a purchase of Samsung LED TV dated 31/03/2012 from SAHARADIO HIFI VISION CO.LTD

Model Code : UA46D6600WRXXT

Unfortunately my product has found a defect and there is picture problem to this Samsung LED TV. I do not have my international warranty card with me but i have invoice copy of the same and invoice number is 55030162

Can you please provide me the international warranty card details with same?
I do not have any contact with the dealer directly, and I am currently residing in INDIA.

Your help is much appreciated as I am having trouble dealing with samsung service center INDIA without warranty card.
Could you fwd the required query to concerned team to help me out?

My LED tv is not working since 3 month, any help is highly appreciated
SHAILESH JAIN
[protected]
Hello,

I bought Samsung LED TV (Model:UA40EH6030R) on December from Thailand and using in India. Since few days my TV giving me automatic restart issue. It restarts often sometimes in 2-3 mins gap or sometimes stays for long. I have registered the product under product registration page in Samsung.com website. i have all the relevant document that the dealer has provided with product which includes Invoice (bill), VAT refund form and receipt, warranty card (as available inside the box). When contacted service center in India, they told me since this is bought from Thailand hence no international warranty will be covered and will have to pay for the service. Service center is also saying, there has to be a international warranty certificate, however, there is no such warranty certificate available nor it is mentioned anywhere in internet.

There are number of peoples are suffering due to this (complaints are logged under this site for the same issue) and peoples are losing interest in buying Samsung electronic products.

Request your assistance.

Thanks in Advance.
Sanil Sharma
hi,
i have purchased samsung tab from dubai duty free at the airport last month .the product worked fine for few days but after sometime its display suddenly went off. the device is working as i can hear click sound but no display . currently i m residing in visakhapatnam, india. i took it to nearest samsung authorised service centre but they refused to accept my product for repairs as it has been purchased outside india. i have receipt of my purchase . i dont know what to do now... plz help.

model no.- SM-T805
sl.no. RF2F616FWGW
date of purchase- 01/11/2014
ashish rawat
[protected]@yahoo.com
Same display problem with me. I've raised complaint at:
https://www.consumercomplaints.insamsung-samsung-international-warranty-c1057615
good day sir,

my self senapathi lokeswara rao from india purchased samsung galaxy s8 plus from muscat with international warranty my phone was not charging and no power on I have taken to the customer care service in vizag and they refused to repair and they saidwe don't accept international warranty in india. if you are accepting international warranty why did u issue us international warranty. and samsung official announced there are battery problems going with samsung s8plus and note 8.and official announced to take the samsung customer care and they will solved the problem and I have the proofs and taken those proofs and shown to them.still they r nt accepting.there fire I would request you to send me official mail regarding this to solve this problem.

my email is lokesh.[protected]@gmail.com

thanking you sir,
senapathi lokeswara rao

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