Samsung — IRRESPONSIBLE ACT BY ENTIRE SAMSUNG

I purchased Samsung LCD tv and suddenly it was showing double images. Complaint was lodged ( Ref No-[protected] dated 8.9.2013) and after making at least follow-up 25 calls to service center, service engineer had visited on 11.9.2013 and suggested to change LCD panel. Though complaint is not closed, he promptly collected service charge which he is not supposed to do. We were not happy with his diagnosis and asked service center to send some other engineer. This was not entertained by them, for the reasons only known to them. Due to urgency, i confirmed the changing of panel on 12.9.2013 itself and it was confirmed that panel will come in 2 to 3 days. Still part is not replaced. Ironically, the attitude of entire service channel is disgusting and their NO CARE ATTITUDE for customers is worrying. Most disturbing thing is that, even escalating to their CEO's desk, the problem is not attended. Even today, service center is not confirm the date of part arrival.