Samsung — Delayed & Bad Service

Address:

Thane, Maharashtra

To,
The Manager,
Samsung Mobiles, India

I Kamlesh, got a Samsung Wave 723 Handset on November 17th, 2010 [17-11-10] IMEI: [protected]

I was facing a problem of low volume on the outgoing voice, so I approached the nearest Samsung Mobile Service Center in Kalyan (Syndicate, Murbad Road Branch). Hardly 4-5 days had passed when I visited the branch.

The people over there were very arrogant & ignorant towards me. They were proving me wrong all over the time. I remember a short guy/technician who was rude & he refused to check my handset for whats wrong. He just ended up saying that "You just cant get a replacement, the handset is all right."

Out of embarrassment in front of all I had to leave that place at that instance. I had called Samsung Service Call-Center, from there I managed to get the number of the branch manager, but I found that number to be 'out of service'

Later on I continued with my cell and the same problem followed me....
But then I went to second Samsung Mobile Service Center in Kalyan itself (Rambaug, Kalyan)

Mark my words they were a lot helpful, the technician had a keen look at my handset and told me that the cell is faulty and needs to be repaired. Finally after all the discussion they agreed to have my phone replaced. I even have the branch manger no. & I dont find any problems approaching him.

Now the phone is under replacement process, though I am still awaiting for the new handset I have a positive hope & better relation with the Rambaug Branch people.

Now what are my Concerns'
1. Syndiacte branch people's behavior.
2. If that guy(Syndicate branch technician) would have checked my handset there & then itself, the problem could have been solved with a day at that time.
3. Syndicate Branch Manager's phone is 'Out of service'
4. Will Samsung Mobile read this?
5. Will they do the needful?
6. Do you think this will help you'll get trust & good clients?
7. Are you guys testing a customers patience & simply wasting his time/money/effort?????

For any further things to be cleared from my side, it is easy to get back to me as my details will be highlighted on 30308282 helpline number.
Waiting for replies of concerns.

Also apologies if I was bad at writing things on web, but also understand I was forced to do so.

Thanks & Regards,
Kamlesh D