[Resolved]  Samsung — damaged mobile

Address:

Kanpur Dehat, Uttar Pradesh

Model no.:Samsung-SGH-J150
IMEI NO.:[protected]
SERIAL NO.-RW4S577288D
BATTERY NO.:TH1530165/4-B
Date of purchase:18/10/09 //not sure
WORK ORDER NO.WA93620
Date of submission at service center:30/06/10
Nature of complaint as repoted:Dead keypad nt working
Service center:
112/08(16)Benajhabar road,
kanpur-208002
I feel sorry to say that since i have taken this mobile,initially it had a problem that it kept switching off on its own and then again it was swiched on.For this problem in my phone i gv it to service center bt they created a problem in my camera and keypad which was nt blinking at all was also blinking.So they did my camera all right bt still the keypad was blinking so they gv me an order no. and they said they will call me nd it was in april bt they did rang.So in june,when i switched off my mobile then when i tried to switch it on it was nt working.On june 30th i gave it at service center as it is under guarrenty bt since then they are saying that they are nt getting approval for rectifying my krypad nd also that i'll have to pay for the damage around Rs 3000/-.I know that its there mistake nd the problem which was nt there in my mobile is there now just bcoz of them.I hvn't picked my mobile from there till now and also they r not attending my call.It's really bad i will never ever take any product of samsung i promise.Please i will be really grateful to u i[censored] take some strict actions and plz plz i want my mobile back with no problems in it.I will be relly grateful to u i[censored] help me out of this.