Samsung — Complaint against aftersale service of Samsung Mobile

My Samsung Mobile (Model- GT-E21201, IMEI No. [protected]) after 2 month’s of purchas i.e. on 08/07/10 was compelled to send your Service Centre at M/s Karuna Services Management Pvt. Ltd., 207, C.R. Avenue, Meridian Plaza, Calcutta for repairing and they took 21 days. Now the set is again got faulty and deposited to the same Service Centre on 7/1/11 (Work Order No. WA[protected]) and till date they are not in a position to return the set either by repairing or by replacing another good set of same or higher range. Pl let me know what mistake I have committed by purchasing your set so that I have to compelled out of contact from my wife who is moving always for the sack of studies of my son.

I, therefore, request you to kindly look into the matter so that I may get my set either repaired or replaced by another good set of same or higher range otherwise I will have no alternative to knock the door to Consumer Forum.

Thanking you,

Yours faithfully,


Swapan Kr. Mukhopadhyay
[protected]

My Samsung Mobile (Model- GT-B-7300, IMEI No. [protected]) after 5 month’s of purchas i.e. on 30.12.2010 was compelled to send your Service Centre at M/s Karuna Services Management Pvt. Ltd., 207, C.R. Avenue, Meridian Plaza, Calcutta for repairing and they took 30 days. Now the set is again got faulty and deposited to the same Service Centre on 01/02/2011 (Work Order No. [protected]) and till date they are not in a position to return the set either by repairing or by replacing another good set of same or higher range. Pl let me know what mistake I have committed by purchasing your set so that I have to compelled out of contact with my family.
I, therefore, request you to kindly look into the matter so that I may get my set either repaired or replaced by another good set of same or higher range otherwise I will have no alternative to knock the door to Consumer Forum.

Thanking you,
Yours faithfully,
Amit Dalmiya
[protected]