[Resolved]  Samsung L201 Digital Camera — Very poor service from a renowned company

Address:

North Goa, Goa

Dear Sir/Madam,

I purchased a camera on 25/01/2009 from Mumbai.Since the day i had purchased i have been facing challenge with the improper functioning/technical problems with the camera.

My camera has gone 3 times to the Service center in Goa,Panjim, & I time to service center in Chennai.

I had hardly used my camera for clicking photos because most of the time the camera was lying in your service center's.I am not at all happy with the quality of service provided by Samsung service center.

I had even filed a complaint at the head office of Samsung, the complaint nuber is [protected].

Since my camera has been repaired 3 times i had totally lost faith & interest with the product.My request is to the company to replace my camera with a new set of camer

I am writing a detail histroy of the camera & about he service center details pls go through.

REQUEST YOU TO READ THE MAIL FULLY WITH PATIENCE

This is to inform you that I am not at all happy with the service provided by your company.

On 25/01/2009 I bought a Model number L201 Samsung Camera from Mumbai. After using it for very few months, one day the camera power went off. I took the camera to the service center in Goa.After investigating I was told the battery life has gone and I replaced it with a new battery by paying some amount.

Just after 14 Day's again the power supply stopped. The same was given to the service center in Goa again & after checking the set it was told to me that the Mother board is not functioning. The camera was sent to the Pune service center. Believe me it took more than a month for the camera to get repaired. When I got the camera back I my hand the color of my camera was different, when I enquired about the same I was told the entire outer panel was changed as there were some more problem's identified in the camera apart from the Mother board.

I used the camera for 5-6 day's and again I reported a problem with the picture clarity& Zoom in, Zoom out. As those day's I was in a official trip to Chennai I gave the camera to the service center in Chennai, the camera was with them for more than 25 day's nothing was done to it& at the end I had to ask my camera back as my Official trip was getting over. I reached Goa and the same was reported to Goa service center on 4/05/2010 7 the camera was handed over to them. After waiting for a month I called the service center I was told it will take some more time for repair because the part in coming from Delhi.

I called up your Delhi based head office in the month of June and filed a complaint at last my complaint number is [protected]. It was promised to me by your Delhi office that 25th June the camera will be handed over to me, but they never kept their promise unfortunately. After 100 reminders and phone calls from my side at last they told me today morning i.e. on 9th July 2010 that my camera is ready.

I had hardly used my camera for clicking photos because most of the time it was with your service center for some Fault.

My request to your company please replaces my camera with a new set. As I really lost trust on the camera & as well as on your service center, because every time I receive my camera from you r service center, just after few day's I see a new complain/problem. I am not collecting my camera from your service center until and unless it is replaced with a new set .I don’t have time to Run to your service center every time, I have lot of other things to do for me.

At last again I am requesting you to Change my set since it has been repaired 3 times, I had seriously lost faith on your service.