Samsung Laptop N210 — complete lack of response from Samsung Services

Address:

Tamil Nadu

I have had one month of struggle with the Samsung Service Centre at Coimbatore, R S puram, Azad Road. There have been 3 answers yet...
1. Laptop keyboard panel will be replaced.
2. Keyboard Panel is out of stock, so laptop itself will be replaced.
3. Laptop replacement is not possible, so refund will be done.

Beyond that they have the nerves to cut the call sometimes when I contact them.
If the attitude continues then I will be forced to head to the Consumer Court against them for harassing the customer.

Please take necessary action soon.