Samsung Laptop — Sold me faulty laptop

Address:

West Delhi, Delhi

Hi,

I purchased samsung laptop on 2nd june 2013. Since today I had to send my laptop 3 times to tere store to repair.Issues are below -:

When I purchased, I was given in written that I will recevie onsite warranty but later on first complaint they said that they will pick and drop laptop at home but will not repair the laptop at home. In first 2 complaints they formatted the harddrvie and I lost all my c drive data

On 21st Feb 2013 , My laptop could not boot, it was simply not passing the windows logo screen, so I called samsung and they pick the laptop on 25th after several request. The person who picked the laptop said that he will reach office in next 30 minutes and call to confirm the issues. He did'nt call on same day so we call there service centre next day for update and they said that the person has directly gone to home so my laptop hasn't reached to samsung service centre yet (which is no doubt highly unprofessional). Then they said that the hardrive needs to be changed. When I asked they for the data they said that they will send the laptop unrepaired to my home and I will have go get my data recovered at my own cost. MY question is - " why should I bear the cost of data recovery from faulty harddrive which is under warranty." They intially simply deny but later said they will try. After a day they called and said hey could not recover the data. I asked them to reimburse me the cost and I will get it recover but they also deny for that and when I said that I won't accept the system without that then they said its OK.

Now I am simply asking them to replace my laptop as it has been gone to service centre 3 times within first 7-8 months of warranty and I can't trut that once its warrnaty get over it will work without any issues. They said that they can't do it and they will only repair the laptop and send it back. Now my laptop has crashed harddrive, pixel borken LCD, touchpad not working properly, keypad keys stuck sometimes. Earlier it was sent for slow working, LAN not working, battery backup issue, system hang sometimes.

They said that they can increase the warranty time period but I am saying that since this peice is faulty and need repair every second month then please replace it and give me the crashed harddrive. I will recover the data at my own cost and send you back.

I was dealing with Shashank from Nodia office who was intially sounded helping but later starting getting rude.

I called them at least 15 times between 1st march to 2nd march for a single callback.

My complaint number was [protected]

Regardz
Vinod Gulia
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