[Resolved]  Samsung Lcd 22a450 — Service call no attended for 2 days

I have purchased a SAMSUNG LCD 22A450, which was wall mounted by Samsung Engineer, but we were facing problems viewing it. Hence I registered another complaint for re-installation on 31-Oct-2008 09:30am. I have called atleast 8 to 9 times on Samsung customer care number[protected], since yesterday, and I was ensured everytime, that the Enginner will call me in 1 to 2 hours / the complaint has been assigned / the Engineer is on route to my house. I fail to understand why should it take 24 hours to reach my place in Mumbai.
I also registered a complaint on the Samsung Website with similar remarks. I received a call today, and he ensured the same. There is no call or no Engineer till now. I am sitting home waiting for this Engineer who is still on route. There is no where in Samsung where I can escalate this issue to (some Area manager, Service manager as other brands have). I have 3 Samsung TVs, but seeing the pathetic service, I would never adivice anyone to buy a Samsung product.

What can I do now ?