Samsung Lcd 4 Series 22inch — Fraud services communicated from Samsung Electronics

Dear Sir

This is with reference to the Samsung LCD 4 series 22 inch which i have bought on 2nd March and it was communicated to me by the dealer that engineers from the company will come and install the same.
So, i have called the toll free number [protected] at 9.15am on 3rd of march.
The response which i got from the executive was that somebody from the company will call me in the first half and there will be engineers coming in the second half for installation and demo. I have made it very clear that the purpose of taking this LCD is very personnel and i wanted to get it installed on 3rd march only.
After this i have waited till 4 pm when no one has called from the company than i again called up the tollfree number 6 times till 7.30 pm and the response which i got was that some one will visit our place for installation.
Very surprised and shocked to see that till now no one has called up from the company. My purpose for taking that LCD has been defeated now and i am no more interested in the same. But my dealer is denying to take th product back . I wanted to know how company is going to compensate me for the same. Every time i have been misguided from the company side.
I am also surprised to see that that if the executive sitting on the toll free number cannot handle customer query than what is the use of the same and by this company is doing fraud with the customer.

The biggest concern that i have is the company future services to the customer. This is the last time i am having any samsung product ... I want to know company is going to take this LCD back and pay me my amount.

My details are given as below...

Jayvardhan pravakar
51, co-operative colony,
Bokaro Steel City, Jharkhand - 827001
Mobile - [protected]