Samsung Lcd — Samsung cheating customers

Address:

Hyderabad, Andhra Pradesh

Hello,

I am Sasi Kiran, a resident of Green park Colony, Hyderabad.

ph: 24070279

I purchased a 61”LCD television of make Samsung from On[protected] which means roughly 4 years old from the below dealer roughly for Rs 2.00.000/- .

The model is Samsung LCD SP61 L6HX
Delivery challan number: SDHDC561


For whatever reasons the TV developed a technical problem and I registered a complaint with Samsung customer care on[protected] bearing the complaint number: [protected].
After 20 days of my complaint one of the service centre person came and took the TV for repair (that too after repeated calling). On Friday which is[protected] they called me back telling that the TV cannot be repaired as they are not able to get the spare parts for that model. They even suggested me that the company will take back the TV as they are not able to repair it at a depreciation of 17% per annum, which means hardly I will get 30% of my purchase cost as the TV is bought 4 years back.

Is it not cheating customers?

If a company can not support its product for 4 Years then why should we be buying their Products?

Thanks & Regards
Sasi