Comments
To
The Regional Manager
Samsung
Dear Sir/Madam,
I purchased a Samsung Split A/C (1.5 ton) from Future Bazaar at Shipa Mall Indrapuram Ghaziabad dated 30/04/2008. On 12th April 2009 when I switched on the A/C there was no cooling. I called the customer care (Mr. Sidhartha) on 15/04/2009 (Complaint Number:[protected]) and the service people came same day, checked my A/C and told me that the A/C will be replaced because there is gas problem. After that I talked to the customer care executives (Lalit, Yogesh, Tigi 2times, Shweta, Parthiba, Anil, Gauirav) and their supervisors (Srijit and Satish) also for the same.The supervisor made me talk to the workshop incharge (Mr. Shailash).They all promised to resolve my problem with in a day but till know there is no response form them.
Same Problem faced in the month of october 2008.
We are going under a lot of harassment due to this ignorance.
Regards
Ashish Saxena
The Regional Manager
Samsung
Dear Sir/Madam,
I purchased a Samsung Split A/C (1.5 ton) from Future Bazaar at Shipa Mall Indrapuram Ghaziabad dated 30/04/2008. On 12th April 2009 when I switched on the A/C there was no cooling. I called the customer care (Mr. Sidhartha) on 15/04/2009 (Complaint Number:[protected]) and the service people came same day, checked my A/C and told me that the A/C will be replaced because there is gas problem. After that I talked to the customer care executives (Lalit, Yogesh, Tigi 2times, Shweta, Parthiba, Anil, Gauirav) and their supervisors (Srijit and Satish) also for the same.The supervisor made me talk to the workshop incharge (Mr. Shailash).They all promised to resolve my problem with in a day but till know there is no response form them.
Same Problem faced in the month of october 2008.
We are going under a lot of harassment due to this ignorance.
Regards
Ashish Saxena
To
The Regional Manager
Samsung
Dear Sir/Madam,
I purchased a Samsung Split A/C (1.5 ton) from Future Bazaar at Shipa Mall Indrapuram Ghaziabad dated 30/04/2008. On 12th April 2009 when I switched on the A/C there was no cooling. I called the customer care (Mr. Sidhartha) on 15/04/2009 (Complaint Number:[protected]) and the service people came same day, checked my A/C and told me that the A/C will be replaced because there is gas problem. After that I talked to the customer care executives (Lalit, Yogesh, Tigi 2times, Shweta, Parthiba, Anil, Gauirav) and their supervisors (Srijit and Satish) also for the same.The supervisor made me talk to the workshop incharge (Mr. Shailash).They all promised to resolve my problem with in a day but till know there is no response form them.
Same Problem faced in the month of october 2008.
We are going under a lot of harassment due to this ignorance.
Regards
Ashish Saxena
The Regional Manager
Samsung
Dear Sir/Madam,
I purchased a Samsung Split A/C (1.5 ton) from Future Bazaar at Shipa Mall Indrapuram Ghaziabad dated 30/04/2008. On 12th April 2009 when I switched on the A/C there was no cooling. I called the customer care (Mr. Sidhartha) on 15/04/2009 (Complaint Number:[protected]) and the service people came same day, checked my A/C and told me that the A/C will be replaced because there is gas problem. After that I talked to the customer care executives (Lalit, Yogesh, Tigi 2times, Shweta, Parthiba, Anil, Gauirav) and their supervisors (Srijit and Satish) also for the same.The supervisor made me talk to the workshop incharge (Mr. Shailash).They all promised to resolve my problem with in a day but till know there is no response form them.
Same Problem faced in the month of october 2008.
We are going under a lot of harassment due to this ignorance.
Regards
Ashish Saxena
I had purchased this mobile on 15/04/2009 but it was creating problem from first day. I showed it to Samsung India Electronics Pvt. Ltd. on 01/07/2009 about N/W problem & poor battery backup but still they are not giving me any response, gave me 10 days time to solve this problem. i went there two times, lost my 17 days till now.
Please give me correct date & time when it is solved
Please give me correct date & time when it is solved
Dear Customer,
Thank you for becoming a patron of Samsung product and writing to us
We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.
Thanking and assuring you for best services always.
customer Satisfaction
Singh.[protected]@partner.samsung.com
Thank you for becoming a patron of Samsung product and writing to us
We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.
Thanking and assuring you for best services always.
customer Satisfaction
Singh.[protected]@partner.samsung.com
SIR MY LA 32 450 LCD TV PANEL IS DAMAGED, I WANT TO CHANGE IT THE SERVICE ENGINEER TOLD THAT THE NEW PANEL IS ALMOST 16'500 RS I THINK ITS ALMOST THE PRICE OF NEW ONE.THERE IS ANY SOLUTION TO REPLACE THE PANEL IN LOW COST .HOPING UR FAVORABLE REPLY
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+91 89 3993 9899 [Customer Care]
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Samsung — poor proformance of service centre
I have purchased samsung refiregitor at rourkela at may 2006, I make complain nearly 25 days ago.I not got any responce from rourkela service station on till date.