Samsung Lcd Monitor — not working properly

Samsung Electronics — Samsung LCD not working

Hello,

We purchased a samsung 26 Inch LCD in the month of October 2010.We hardly used the LCD as we were travelling,but when we powered on the LCD in the month of January 2011 ,Display is not at all working.

I called up the call centre and raised a service ticket [protected] on January 14th.Service enginer came home on Jan 17th and checked the LCD and said that the Display needs to be changed. from then on I have no idea about what is happening on this case and struggling to get any information from contact centre.

I have called up the Contact centre atleast 10 times during the week and have not recieved any help from the authorities there.I tried to escalate the case within the centre by wanting to speak to a supervisor,but the supervisors never come on line either they are too busy or in a meeting.Each time I have called the contact centre I have been assured that the Supervisor call me back in two hours ,but have not recieved any call.

At once I was able to get hold of the supervisor with great difficulty,I was put on hold for 12 minutes.This was on thursday Jan 20th and he assured me that I would recieve a call same day in the evening and the LCD would be replaced or a refund would be provided.Till now I have no clue about the replacement or a refund or the replacement of the faulty part.

The entire experience in the contact centre has been frustrating.I as a consumer have made a wrong choice of buying a samsung LCD.there is absolutely no concern from the contact centre to serve a customer.I have been living without a TV for 10 days now for no fault of mine.It is very disgusting to recieve no response from the contact centre for so long.It has been a night mare with the contact centre.

Dear Kiran,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
akhilesh.[protected]@partner.samsung.com

Dear customer

Thank you for writing and sharing your concern with us

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

Dear customer

Greetings of the day!
Kindly reach on the below given address and provide your contact Detail .
We would take care of your complaint and will resolve on priority
Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
Phone: [protected]