Samsung Lcd Tv - 37 " — Picture Plate gone in less than 2.5 years | |||
I bought this TV in November 2008. Barely in 2 and half years now the main picture plate is gone. Repair charges quoted by company are Rs.30000.00. I just wonder - a TV that was priced at Rs.65000.00 in 2008 - gets completely out of order in such a short period - what kind of quality are the reputed make provide? Kindly note that - prior to this also I was required to call Samsung service person on 2 3 occasions and have spent money. I think time has come for all consumers of expensive Electronic Consumer Durable to demand 5 year unconditional warranty. I have spoken to senior service personnel of Samsung - and hope to receive deserving service response. Was this information helpful? | |||
 3 Comments | |||
Comments
Dear Mr. Akhilesh - I have been contacted by your Mr. Kiran from Mumbai office. He has revised the quote to Rs.21K. He informed that parts have got rusted due to Sea-side proximity from my flat. My question is How the parts got damaged/rusted inside TV. More that repair charges - I need an explanation Why parts got bad. Doesn't it mean that Samsung do not use rust-proof good quality parts. This will certainly lead to failure and Samsung can make extra money from poor and helpless customer/s. I was assured by Mr. Kiran that I will receive written response with quote by mail at about 9.30 am. Till writing of this message at 2.45 pm - thee is no Communication - whatsoever !! What is the response time you are committed i your ISO or any such equivalent certification? URGENT RESPONSE NEEDED
Reply
Is there any action consumers can lodge an actionable complaint against companies like Sony, Samsung, etc, who provide such extremely poor/low quality products at high prices and very bad after sales services?
We (the consumers) are always taken for granted and it is time we stood up to such appalling services from any company.
Regards,
Nithin.
We (the consumers) are always taken for granted and it is time we stood up to such appalling services from any company.
Regards,
Nithin.
Dear Nithin - Thanks for expressing your views. I agree with you.
However - after quite aggressive approach - "Samsung" were responsive.
They arranged to take my TV set - for studying the reason/s for such pre-mature failures. They have replaced it with a new current model K of Series 5. Though it is not the best TV in the range (MRP 48000) - Original TV was bought at Rs.56000 (MRP was approx 65000). But I really went through a mental torture from family members. During this one month - I bought urgently 22" SONY LED TV for my parents' Bedroom to keep peace in the family. In fact in my mail to Samsung _I had insisted Free Replacement and Rs.10000.00 compensation for mental torture due to delayed response.
However - after quite aggressive approach - "Samsung" were responsive.
They arranged to take my TV set - for studying the reason/s for such pre-mature failures. They have replaced it with a new current model K of Series 5. Though it is not the best TV in the range (MRP 48000) - Original TV was bought at Rs.56000 (MRP was approx 65000). But I really went through a mental torture from family members. During this one month - I bought urgently 22" SONY LED TV for my parents' Bedroom to keep peace in the family. In fact in my mail to Samsung _I had insisted Free Replacement and Rs.10000.00 compensation for mental torture due to delayed response.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18888
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information