| Address: | Kozhikode, Kerala |
Samsung LED bearing model UA40D5000PRMXL,serial no: 19973ZNB702588N purchased from QRS-Calicut was installed on 18/04/2012.. The complaint is that there are 2 vertical lines appearing on the display screen- The complaint was lodged on 25/11/2012 with Samsung Customer care vide complaint no [protected] and yesterday samsung technician came and informed that the display panel needs to be replaced for which we have to bear the cost.In this connection we would like to inform that - for installation of the captioned LED we had booked through your toll free no in the month of April 2012 from mobile no [protected] which you can very well ascertain from your call logs.. Also after installation of TV,samsung technician had send the snap of the TV with the details of model no and serial from my personal email id- [protected]@gmail.com since he did not carry his laptop on that day..If you require the copy of the mail sent on 18/04/2012 after installation, the same can be produced.. In view of the above, we kindly request you to replace the display panel under warranty as one year is yet to be completed after installation..
Your earlier revert on the above request will be highly appreciated Was this information helpful? | 
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