[Resolved]  SAMSUNG LED TV 40" — PROBLEM IN TV PANEL

Subject: Complaint during Warrantee period not consider for free Spare replacement.
Model: Samsung LED TV UA40D5000PRXXM
Sr.No. ZRYH3MMB901025V
Invoice No.NNS14141 DT.14/11/2011
BP NO. [protected] REGISTERED AT SAMSUNG, INDIA

I have purchased LED 40” TV through your dealer M/S Nang Hong Sales & Service Sdn_ Bhd (40025-D) at Nilai, Malaysia during my visit to Malaysia and this TV brought it to Surat, India .This TV Install at my home and registered with your SAMSUNG, India and also call for installation check , since than system working perfectly. Now last 15-20 days when we start TV after 3-4 hrs the 1/3 upper part of TV screen picture appear slightly darker compare to other bottom part, Initially start with light dark (shed) appearance and increase with some dark green lining (top left corner) and duration of this phenomena also increase day by day from 3-8minutes then TV screen /picture normal. So call Samsung Indian counterpart, shown the problem and after investigations your SAMSUNG technical person informed that the problem in panel and it will need to replace .When we inform that this TV is under one year warranty, according to them it can be replaced by Samsung, Malaysia only, as they not having any tie-up with SAMSUNG, Malaysia .if I want to replace here in India The cost of replacement around INR[protected]RM[protected] to pay. It is not possible to send the TV for replacement to Malaysia
I can’t understand the policy of Samsung as the company sale the product almost all over world and also having a sales and service division all over than why they not cover product warrantee.
Presently I have Air-conditioner, Washing Machine, 3 nos. Mobile and planning to by twin door refrigerator of Samsung makes and satisfied with the product and service and also recommend to others but now I feel that if such type of problem faces ,think about the Samsung product before purchase.