[Resolved]  Samsung LED TV — Picture tube defective

SAMSUNG/29"TV SET — PICTURE TUBE

COLORED PATCHES ON TV SCREEN,PICTURE TUBE TO B REPLACED AS
PER SERVICE ENGG OF SAMSUNG, BUT CUSTOMER WANTS TO REPLACE TV SET ,AS IT COMES UNDER WARRANTY

I had registered a complain no. [protected] on Nov 27 for my TV. The turn of event since then tells me that Samsung India is taking its consumers for a ride. They are just delaying giving me a resolution and keep oscillating between refund of my money or repairing the product.

1. Engineer came for inspection, asked for service charge in cash and refused to give me receipt, saying it is as per the policy.
2. He said mother board needs to be replaced, which will take some time. After 7 days, I was told spares are not available and I need to take depreciated value as compensation.
3. They offered me 49% of my product cost to which I protested that why should i shell out additional money from my pocket and buy a new TV just because you do not have spares available.
4. When I protested, they again offered me today (Dec 7, 2012) an option to repair.

It seems either there is some sort of a collusion on spares front or service centers are simply looking at easy way out. If repair was possible, why did they lie to me and why suddenly after I have put pressure on them, spares seem to have emerged from no where. This an utter malpractice where depreciated value and repair services are used as a bargaining chip by Samsung India team.

I have written atleast half a dozen mails to Senior Executives as well as CEOs office. I have also made several phone calls to the customer care. All i got in return was some call backs, asking about the problem every time and everyone saying the same thing "Let me talk to my senior and get back to you".

And it seems there is no coordination between the officials talking to me - yesterday (Dec 6, 2012) someone called and told me that i will get 51% of value of my product as per policy but they can increase the compensation as a customer satisfaction gesture. Today I git another call saying I will get only 49% and if that is not acceptable, we will think of repairing your product. This seems to be running in loop with customer suffering for no fault of his.

VS

We bought Samsung 40 inch LED tv about 1.2 years ago and we see a black patch on top of the screen. We call customer service and representative who visited to check the issue said we need to replace the tube by paying 26000 as the warranty period is over!! They expect us to pay half the cost of the tv just after an year of purchase!! I wrote to CEOs office complaining about it but maximum they could offer is a meagre 20% discount! WTF!! Thank you very much you can keep that to yourself, I will go looking for other brands!

Hi,
I bought a Samsung TV about 2 years ago from Singapore with international warranty. Now I am facing problem with the TV is if I switch on the TV, volume is getting off after 15mins running. I called to Samsung service centre and registered a complaint(ref [protected]). Now service centre people are telling that the charges are INR 5500+tax(service/labor) for representative to visit plus additional charges for spare parts if anything to be replaced. normally it should be INR 1000+tax. I came to know from service centre personal that they are charging more(5500+tax) for imported brands and the policy was implemented in Apr'2013.
I have little bit of knowledge on TV servicing, so I had dismantled my TV, checked and fund that the problem is with main board which cost is 3400+tax. Then I called to Samsung service centre and requested them to sell spare main board of my TV model so that I can fix it myself. But they are demanding for service/labor charge around INR 5500+tax for spare parts as well though I have not requested their service.
my questions are :
Why should I pay service/labor charges for spare parts though I don't need their help in fixing it?
If Samsung had implemented a policy on Apr'2013 why they are applying the same for the product they sold it on 2011?
Why Samsung is not selling spare parts of LED TVs without labor charge?

Now I don't know what should I do? should I pay whatever they demanding or is they any way that I can get some waver in service/labor charges?
Now I feel very bad that I bought a Samsung product. I never suggest to any of my friends to buy a Samsung product.

Thanks & Regards,
Siva.

Samsung television is very bad.Request all dont purchase any samsung tv bacause it will damge in two years

Thanks
Pallab

We bought Samsung LED TV 40 Inches 2 years back. Yesterday picture tube has got burst and damaged.

Please let me know what should I do now

Screen is half black and customer care said picture tube is gone and asking to pay 26000. I got the tv itself for 28000. This is not fair.

Hi
We purchased Samsung
138 cm UHD TV 7 series RU 7100 on 16 Feb 2020, it only 16months of purchase and half screen is blank. Really disappointed . Purchase for more 60k