[Resolved]  Samsung Led Ua32c6900 — Poor service on defective product

Address:

South West Delhi, Delhi

Dear Sir,

I had purchased a Samsung LED 32" TV from Ms New Berco, Sector-6, Dwarka for 55,0000/- on[protected]. On 22/10/2010 the TV stopped working for which I logged complaint with Samsung on helpline number [protected] vide complaint number [protected]. The engineer visited on 23/10/2010. He just looked at the TV and said that it has to be opened and parts needs to be replaced. I told him that I will not allow to open the TV and you replace it with new set. The engineer collected the invoice and assured that same will be done on priority.

After 23/10/2010, I never heard anything from Samsung. Not a single representative called and updated me whats going to happen and by when. Meanwhile I approached Ms. New Berco to take back the set and refund my money. He said that it could only be done by Samsung and he will not do anything.

I am calling everyday Samsung to provide me status update but other than "sorry" and "please excuse" they don't have status and no response. Finally, I have told them to take back the set and refund my all money.

I won't be interested in such company which doesn't have curtsey to update me on status and the provide necessary service on such costly product.

I am sure if this the service they deliver for a product which is just 10 days old, then what service they would provide once the product is 6 months or more old.

I request your help in this matter if possible.

I have written emails to them where they have confirmed they will replace the set but nothing happend.

Thanking you.

Best Regards,
Hamir Singh Thakur
[protected]