[Resolved]  Samsung — Non working of Dryer

Address:

Lucknow, Uttar Pradesh

Dear Sir/mam,

I purchase a Samsung Washing Machine on 29th June'2010. When dealer sent the product at my home on 30th June'10, i found that the dryer is not working, then i informed the dealer staff about the problem, he said that demo person will come and solve the problem. Next day a Samsung staff came for the demo and open the back portion of the machine and solved the problem.

On 1st Aug'2010, washing machine dryer again stopped working which was hardly used for 2 to 3 times during July month and again i complained to the Samsung customer care on 2nd Aug'10 for solving the problem. Next day again staff from Samsung service center came and again solved the problem by opening back portion of the machine.

Same problem again arouse and complaint for the same registered on 14th Aug'10 and again on 16th Aug'10.
Again machine worked for 1.5 months and same problem arouse on 2nd October'2010.
I also informed the dealer (NEXT RETAIL SHOP) on 8th Oct'10 for such default, but i did not find any satisfactory answer from their side. They only said that they will mail to Samsung company for the defect.

Here are the detail of the product:

Product: Samsung Washing Machine (WT9201EG-SA-AIR T)
Model No: W09Z5ZEZ602329
Capacity: 7.2 KG
Dealer's Name and Address: NEXT RETAIL SHOP, Sneh Nagar, Alambagh (kanpur road), Lucknow- 226006

Complaint registered details:
2nd August'10- BP No:- [protected]
14th August'10-BP No:- [protected]
16th August'10-BP No:- [protected]

Purchaser's Name: Alok Gupta

I request for taking necessary action for the same.

Regards
Alok Gupta