[Resolved]  Samsung — SPLIT AC NOT WORKING PROPERLY

Address:

Dakshina Kannada, Karnataka

1. I have purchased a Samsung Split A/C (1.5 ton-description of which is given in the invoice enclosed herewith) from Pai International Electronics Ltd., Mangalore on 25/10/2009 vide invoice number MAN 13946.

2. I have been promised a warranty of one year at the time of purchase.

3. The product (Air Cooler) was installed at our house and it worked well upto the end of Dec 2009. From Jan 2010 it started giving problem. Whenever we switch on the A/C, after 1 or 2 minutes all the lights of the house started blinking and A/C is not at cooling the room.

4. Our main intention in purchasing an A/C is that summer is fast approaching and we can enjoy the cooling of A/C during the peak hot season (summer). But I am in vain.

5. We have called the Pai International Electronics Ltd., Mangalore and they send a person for identifying the problem and he has informed that the problem is because of voltage fluctuation. If voltage fluctuation is there, according to my general knowledge all other electrical equipments at the house such as tube light, refrigerator, TV etc also should not work or they may show symptoms of low voltage/voltage fluctuation. But all other equipments are working properly and only the A/C is not working. We have called several times in between to Pai International Electronics Ltd., Mangalore for repair of A/C. But no body turned up.

Finally we dialed toll free no. of SAMSUNG [protected] on 3rd May 2010 and registered complaint no. [protected] and we have also followed up with the complaint no. by calling the toll free no. every alternate day in the month of May 2010. Whenever the phone is received at the other end they keep on giving false information that the complaint will be attended by the senior engineer the same day or the next day. But no body turned up for long time to attend/solve the problem.




6. After long time of almost 5 months and several telephone calls the technician of the organization repaired A/C on 22nd August,2010. By taking such long time for repair, repairing just before onset of winter and making false claims of low voltage for not repairing warranty of one year has not served its objective. So, I request you to extend the warranty up to 22nd August,2011 i.e. from 22nd August,2010 date of repair of A/C.


7. I have spent most of my valuable time in calling you/following up the complaint registered with the company and my primary purpose of purchase of the product was not fulfilled due to the deficiency of service. By this notice, I request you to settle my grievance within 30 days of this letter date either by extending the warranty or by refund of full amount with a compensation of Rs. 25000/-.

8. I will seek compensation for the mental agony caused due to deficiency in services.

Yours truly,

B Gopalakrishna Kini
Opp. Sri Durga Parameshwari Temple,
Ajjibettu Village and Post (Vamadapadavu)
Bantwal Taluk.