[Resolved]  Samsung - Micro - Oven — Not working

Dear sir

My complaint has been registered wit BP No. [protected].

I would like to submit that my micro-oven was not working. Everything was functioning properly, ie. starting from swithching on to rotation of the table. But it was not being able to heat. The complaint was registered on 18.12.2009.

A mechanic turned up on 22.12.2009. But when he switched on the micro-oven, smoke appeared. He told that the that the transformer had burnt. However, he disagreed that that the same got burnt while he was operating. He insisted that the same was not due to his mistake/ operation.

Since we were to go out of station, we requested for not sending any person for few days.

After we came back, we called for redressal on 02.01.2010 again. But nobody has yet turned up, though it was promised that the complaint will be attened within 24 hours.

Subsequently, again we called on 05.01.2010, with same kind of promise.

We would request you to kindly take neceesary action for the following:

a) The micro-oven is repaired at the earliest.

b) We are not made to pay for the damages due to which smoke came out due to faulty operation by the attending mechanic on 22.12.09

Hope for the best of services as per the expectations from a reputed company such as SAMSUNG.