[Resolved] Samsung Micro Oven - Ce1072l (S / N: 16307daq700056l)

[Resolved] Samsung Micro Oven - Ce1072l (S / N: 16307daq700056l) — Poor support and poor response

A Avijit Sur from Kolkata, West Bengal

I purchased Samsung Micro oven - CE1072L (S/N: 16307DAQ700056L) 3 months back. I discovered a big dent on the top cover of it which might have occurred during delivery to my premises. I requested them to replace the item immediately. For last 3 months Samsung support has not done anything needful. Their support engineers are very irresponsible. Even support group contact number is not helpful. There is no escalation method by which you can reach a responsible person in Samsung. I want immediate replacement and the last 3 months warranty period to be appended. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Avijit Sur

from Kolkata, West Bengal

I purchased Samsung Micro oven - CE1072L (S/N: 16307DAQ700056L) 3 months back. I discovered a big dent on the top cover of it which might have occurred during delivery to my premises. I requested them to replace the item immediately. For last 3 months Samsung support has done anything needful against the complain.
My experience says probably Samsung's support is very poor! Please believe me. I am not exaggerating. Their support number is not helpful. There is no escalation method by which you can reach a responsible person in Samsung.
Support group of this company is highly irresponsible.
I want immediate replacement and the last 3 months warrenty period to be appended.