Samsung / Microwave — Starter kit not delivered | |
I have purchased a samsung microwave from XCITE,pune and till date the starter kit is not delivered to me.Moreover when i am asking them regarding the same they are saying it will take another weeks time for the same as samung is not delivering starter kits to the same.they should have told me the same when i was purchasing the product but just to sell the product nobody has given me this information at that time.If this is the quality of service i am getting even before using the product what can i expect if i facing the problem. Please help me in the same. Jyotis [protected] Was this information helpful? | |
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+91 89 3993 9899 [Customer Care]
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SAMSUNG/MICROWAVE — Inefficiency of Service Engineer
I am using an Microwave oven of Samsung since last 6 years. Recently I faced a problem in my microwave and I contacted the Samsung Service center on 29th March, 2011. The service engineer came on the same day and he identified that the problem happened because of a fuse problem inside the microwave. As it was a very minor problem, he resolved the issue on that same day itself.However, when he tried to plug in, he has broken my 3-pin plug point. It is a Havell's switch and it costs 250/-. He might not be aware o[censored]sing the plug or for whatsoever reason, the fact is that he has broken the switch. My old parents were there at home at that time and the service engineer completely denied the fact that he has broken it by giving lots of excuses (like it was already broken, it is used for long time, so it was broken etc.).
I have called many times at Samsung customer care to replace my switch, but no action has been taken from their side. I have paid them their service charges (around 280/-) and now they are not entertaining my complaint to replace the switch. Please advise me what action I should take now for this issue to be resolved. Thank you.
Regards,
Soumita Roy.
M. No : (+91) [protected]