[Resolved]  Samsung Microwave (Ce1031lfb) — More than 45 days old unattend complain

Address:

Sonbhadra, Uttar Pradesh

Dear Customer,



We regret the inconvenience you are facing with your Samsung product.



We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.



We can understand the time and energy you have spent on this issue and appreciate your patience.



Thanking and assuring you of best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : subhashish bhattacharya<[protected]@yahoo.com>
Date : Sep 05, 2010 23:36 (GMT+09:00)
Title : CARELESS SERVICES

Sir,
Good day! I am really sorry to remind you about last enroled complain to customer care-only more than one month past but still on date nobody has come to attend my complain.You can understand my limit of patience has crossed.

Sir,may i know what is the reason to kill such a long time to attend a compain?What is your expectations now from a customer?

I think again not have to repeat the complain because below written mail is self explained.


Your's truly,

Subhashish Bhattacharya.

Qtr.no. I-576,Hindalco Colony,

Renukoot(U.P) 231 217.

Ph.(R.:[protected]/[protected].

Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or [protected]toll free).



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.





------- Original Message -------
Sender : subhashish bhattacharya<[protected]@yahoo.com>
Date : Aug 04, 2010 01:54 (GMT+09:00)
Title : Most Urgent!

Dear Sir,

Good morning! I am really great fan of Samsung products but really very unhappy with it's services after sell,trailing mail is self explained when i bought "Samsung Washing Machine-Silver Nano".

This is again for your kind considerations please that i bought "Samsung-Micro oven(Model No.CE 1031LFB) on dtd. 17th Oct.'09 & suddenly it's inner side- light has gone out & so,we unable to see the activites of inner side at the time of preparation any food.As usual compalined to the dealer :"Kejari Wal Sales",Renukoot.Sonebhadra.U.P.(Authorised dealer's name Mr. Anoop Kejriwal,Mob#[protected])before two weeks ago. Service Engr. has come to attend the complain and he said that the bulb is fused and have to relpace.He assured me for replcement with 3-4 days but unfortunately 10 days past nobody has come & we are unable to operate the Micro Oven.

We are also getting another important unhygenic probelem :The Ceramic Cavity is slowly damaging and chips are falling over the food at the time preparation of foods in the oven.Where Samsung assured & patent for it's hygenic Ceramic unscratched Cavity.While we only use soft/mild detergent & follow the steam wash also for cleaning the cavity.

Sir,i am waiting for your prompt & logical reply.If the probelem presists for my perticular set then immediately replace the set.Unsatisfactory reply will be not entertained & could be pursue the complain to C.O.O-Samsung Group.


With regards.

Your sincerely,

Subhashish Bhattacharya.

Qtr.No. I-576,Hindalco Colony,

Renukoot.(U.P).

Mob.#[protected]/[protected]R:).

Mail ID:[protected]@yahoo.com