Samsung Microwave — keypads not working

Address:

Ghaziabad, Uttar Pradesh

This complaint was lodged on 2/01/2011 and it was categorically told that somene should visit only on saturdays as house is locked over the week.The complaint no given was BP No [protected].Till date no one has visited.Have called many times since then but only the details are taken and payment advise given.Today one technician called to say that only if a fresh complaint is lodgedon friday he can attend to it on saturday.his mob no is[protected].
Is this the type of customer care that samsung is providing?Why was my complaint not attended on 8/1/11 or next day?Why standing instructions are not followed and passed on to the concerned mechanic?Please improve your services.