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[Resolved]  Samsung Microwave Oven — Not heating in center

I have purchased Samsung Microwave Oven model no CE103VD, Sl no 21437DBS802743D, on 25 Jan 2010,from Sterling Enterprise Agra. Since beginning this oven is having problem i.e. Whenever we roast/bake PAPAD or PIZZA, the centre portion about 1 inch dia remain uncooked.
At the same time we did not get working DEMO of this oven.
For the above, I have lodged complaint no [protected] on 12 Sep 2010, but the same was not attended by Samsung service engineer. After making a daily call to Samsung Customer Care Ceter and approaching M/S Sterling Enterprises Agra, service engineer visited on 27 Sep. Unfortunately problem could not be shown/solved by him and he promised that he would visit again with his senior Engineer. One of their service engineer told us that design of this oven is such that centre portion would remain uncooked which is incorrect and not prevailing in microwave oven of other brand
Since than I am calling Samsung costumer care centre daily & every time being told that today service engineer would certainly visit. But no one visited so far.
Requesting for an URGENT action/solution
Arjun Dev Ahuja
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  3 CommentsShareTweet

Comments

microwave oven CE103VD — About service

Sir
we want to state that we have purchased a microwave oven CE103VD from Akanksha International(Retail)
84, Model Gram Kochar Market Ludhiana dated 04/11/10 Invoice no:VT000278 we want to tell you about the poor service of this shop we want the demonstration of this appliance we have ranged them from 4/11/10 till now but since now they have not given any response to us we are very very unhappy to buy this product we have trust in this company from many years but this time we are not satisfied kindly understand us and please send your person for demonstration our address is 30 green field pakhowal road ludhiana our contact no is [protected] [protected] we shall be very thankfull to you
we are not satisfied with service

Samsung — NON HEATING OF MICROWAVE

I have a Microwave since last 3 years through Bombay Music Centre, Jharsuguda. Before six months i am lodge a complain against non heating the microwave and one man came to my house name as Mr. Mohanty from Sambalpur and change a card and raised a bill Rs. 1200/- and service charges Rs. 250/-. I have already paid to him.

After 15 days the same syptom are shown in my microwave and I have informed Mr. Mohanty thrice over telephone. tille date he has not come to my house. This is very serious matter.

Please necessary action at your end.

Yours
Mahabir Panda
Ph-[protected]

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    Samsung India
    Customer Care Service
    Customer satisfaction rating
    72%
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