[Resolved]  Samsung Microwave Oven — Non availability of spare parts

Address:

Andhra Pradesh

Halo My samsung microwave oven developed a problem recently. I called up their customercare and promptly a service engineer turned up. After checking the unit he said that the necessary spare pcb is not available now and hence the unit cannot be repaired. As per him IT IS A COMPANY POLICY TO SUPPORT THEIR PRODUCT FOR ONLY 5 YEARS !!!!!! In our country where there is a good demand for even second hand items and many purchases are done mostly once in a lifetime the above policy of Samsung is ridiculous. They have to support their products at least for 20 years by keeping important spares or see that when models are chaned, compatabiliy of vital parts are ensured physically and functionally.