[Resolved]  Samsung / Microwave Oven — Brand New product with missing part

Address:

Karnataka

This is complaint against the reliance digital outlet at Phoenix mall , Mahadevpura , Bangalore and Samsung India.

I purchased the Samsung Microwave Oven (CE1041DFB) on 11th Nov. 2012. I have been cheated on brand new product as described below.

1) In my brand new Samsung Oven, accessories like MUlti-spit with 6 kebab skewers + barbecue skewer was missing and this being confirmed by reliance service person and Samsung engineer independently at different times. These parts are nicely displayed in the store as a part of accessories being sold along with the product.
Even after so many mail exchange/phone and personal visit to reliance digital /calls to samsung customer care, still (as of today 12th Jan 2013) the part is not delivered to me.
Reliance and samsung being playing the blame game and customer like me is suffering just because of their fault. I have been suffered and mentally disturbed after buying this samsung product which is the brand new one and having missing part.I request you to take strict action against the company and dealer, Imagine if the part is critical for appliance operation and it may lead to severe consequences not only to individual but to the people living around them.

2) When I decided to purchase samsung oven, we were told that 5% cash back applicable on icici credit card on purchase of samsung oven product and this we have confirmed so many times from the sales executive and finally purchased the product later when I enquired the 5% cash back was not applicable to the product with less than 15000/- purchase cost.
I have been cheated and tricked to sell the part when the competitive price in other stores/online was less compared to reliance digital price.

This is my request to take a strict action against such dealer / company who is cheating the customer on purchase of brand new product and doesn't hold the accountability and responsibility of their brand new product. They are merely drive to make profit at any cost and hold no responsibility of their product, society and nation.

Regards
Manish