[Resolved]  Samsung / Microwave Oven — Samsung Microwave - Trouble in getting support

Dear Sir/Madam,

We had earlier purchased a Samsung Microwave Oven on 16/12/2008 ( model : M1712N, Set Serial No : 02917DCAC00752W) in Thailand at Home Product Center (Receipt No : 103891).We had taken it back to India and it stopped functioning from Day 2. We contacted the local Samsung service center and after a huge delay they responded to our issue and failed to provide support. Now even after consistent follow ups with the Samsung Customer Service Centers through mails and phone they have completely failed to respond to our issue. If you go through the chain mails below you would find that they confirmed that they would send the appropriate person to take care of the issue immediately but now it has been more than a month since anybody turned up.It seems all they want is for the original warranty period to run out so that we could be totally helpless and pay for support. It causes so much of mental stress and tension to see the hardearned money spent on the product lying there unable to be used. Kindly let me know how we could take it to the consumer redressal forum to resolve the issue.