[Resolved]  Samsung Microwave Oven — Bad customer care

Dear Sir / Madam,

We have purchased a Samsung combi oven with the model no. CE1113F nearly 2-2.5 years back. Its not working from the past 5-6 months. We live in Chitradurga (V.P. Extn., 1st main)
1. So I had immediately placed a complaint to your Davanagere Service Centre. Your representative had come and he informed us that the circuit board has been damaged and also assured us that it will be replaced within 2-3 days. He had also told that he would call us.
2. The expected call never came .........so I called them up a week later. And I was told that the part was not easily available and that we had to place an order and after that it would take a week or so to be fixed. So I did place the order for which I was told that it will cost me nearly 1.5K.
3. We waited for nearly 3 weeks and then again called him only to hear that it will take some more time as the part is not available.
4. Finally he did come after another 2-3 weeks with the new circuit board. But to our misfortune there was a mismatch in the number of pins at the bottom end of the circuit board. So he said we will have to wait for another week or so.
5. Again after repeated follow ups I was allowed to talk to the manager, Mr. Manikanta, there. But that din't help me either. He just said he will look in the matter .
6. After few more follow ups I was given your toll free number to register the complaint. I did register the complaint. He gave me a complaint number and told that we would be attended by your representatives. But none of them either came or called us.
7. I did again call up to the toll free number repeated my complaint with the number that they had previously given. And I got the same answer that your representative will come and visit us or call us.
BUT NOTHING.... ABSOLUTELY NOTHING HAS HAPPENED TILL THIS DATE.

NOW WE ARE ALL FEELING WHY DID WE EVER BUY A SAMSUNG PRODUCT.......

AT THE TIME OF PURCHASE WE ARE FALSELY ASSURED THAT WE WILL BE GIVEN A
VERY GOOD SERVICE...........

WE USE THE OVEN ON A DAILY BASIS AND ITS BEEN A TERRIBLE HANDICAP WITHOUT
IT...........................

ITS NOT THAT THE, OVEN IS SO OLD, THAT ITS PRODUCTS ARE OBSOLETE..........

YOU CAN'T EXPECT PEOPLE TO CHANGE THEIR OVENS EVERY 2-3 YEARS............

IN FACT WE HAD SEEN A BIG SAMSUNG REFRIGERATOR AT OUR RELATIVES PLACE..........

SINCE OURS IS ALSO A BIG FAMILY, WE WANTED TO BUY A GOOD,
BIG REFRIGERATOR..........

BUT, NOW ITS DECIDED THAT, ITS DEFINITELY NOT GOING TO BE A SAMSUNG ONE........

I AM STILL HOPING THAT SOMEONE WILL FIX IT AT THE EARLIEST............

MAYBE THEN I CAN THINK, ABOUT BUYING SAMSUNG PRODUCTS...........



With regards,
S.A. Vijetha.