[Resolved]  Samsung Microwave Oven — Not properly working since purchasing time

Dear Sir/ Madam,
We have purchased a samsung refrigrator and microwave oven dated on[protected] from City Enterprises, Hisar.Its not working from past 5-6 months. so i had immediately placed a complaint to your service centre.Your representative had come and told me there is some problem in the oven and assured that it will be replaced within a week.He had also told that he would call us. The expected call never came .........so I called them up a week later. Next time they behave in such a rude way and told me there can't be any replacement.
BUT NOTHING.... ABSOLUTELY NOTHING HAS HAPPENED TILL THIS DATE.

NOW WE ARE ALL FEELING WHY DID WE EVER BUY A SAMSUNG PRODUCT.......

AT THE TIME OF PURCHASE WE ARE FALSELY ASSURED THAT WE WILL BE GIVEN A
VERY GOOD SERVICE...........

WE USE THE OVEN ON A DAILY BASIS AND ITS BEEN A TERRIBLE HANDICAP WITHOUT
IT...........................

ITS NOT THAT THE, OVEN IS SO OLD, THAT ITS PRODUCTS ARE OBSOLETE..........
YOU CAN'T EXPECT PEOPLE TO CHANGE THEIR OVENS EVERY 2-3 YEARS............
I AM STILL HOPING THAT SOMEONE WILL FIX IT AT THE EARLIEST............

MAY BE THEN I CAN THINK, ABOUT BUYING SAMSUNG PRODUCTS...........
With Regards,
Nirmala Dalal
[protected]