Samsung Microwave Oven — deficiency in customer service;

Address:

Ernakulam, Kerala

I have micro oven bought from Samsung: model grill. The PCB is detected as defective as the oven starts functioning when the door is open. I had made the complaint to the Company initially on 6th Jan and followed it several times. A representative visited and inspected and said the PCB needs replacement. Thereafter the people have been saying that the part is not available; however they wont give anything in writing nor close or escalate my complaint to anybody higher up. I have even mentioned my willingness to take a new one provided they give it in writing that the item cannot be repaired and give adequate reduction for the proposed replacement. Nothing positive or concrette is forthcoming. Everytime I call them the routine reply is someone higher up will contact and nothing is heard thereafter.

I believe if a consumer product is given and becomes defective they should either repair or provide a replacment and that part is not available cannot be given as routine as this is one way of forcing the gullible public to go for a new costly and often lower quality product of present times.