[Resolved]  Samsung Microwave Owen Ge83zl — Poor service from Service center

I purchased Samsung microwave owen Model No: GE83ZL on[protected]. When we got the microwave out of the box, it was unbalanced. After a day, the door lock got broken. The Samsung Engineer did a temporary fix by applying feviquick adhesive instead of replacing it. Soon after, the door lock was broken again on[protected]. On[protected], he said that a replacement needs to be made for the lock and the item was not with them. They said that it will take a week's time to get the item. It has been a week's time now and they have not got back with any feedback. All this time we have suffered without the microwave. Also, when asked about the unbalancing of the microwave, the engineer said, nothing can be done about it even though it is a manufacturing defect, there was no replacement done.
I called up the customer care center on[protected], they said that the item is going to take another one week's time to get to the bangalore center. The company service center is confused about there commitment date to the customer and does not give priority to the customer to keep him/her updated.