[Resolved]  Samsung Mobile B520 — poor service within warranty period

Sir, I have purchase samsung mobile model B529 bearing IMEI No.[protected] on 02 Nov 08 from Online Infocom, L 22/384A National Highway No. 8 Red Light Crossing, Mahipalpur, New Delhi-110037 whose contact is[protected]/16. The set become unserviceable and handed it over to Lovely Communication F-8, South Extension, Part One, New Delhi -049(Contact No[protected]/[protected] i n the month of Mar 09 for repair and got repaired on 23 Apr 09 vide their bill No. 1520 dated 23 Apr 09 after payment of Rs 250/-. After this servicing the set has become more irresponsive. Again the set was handed over to the Lovely Communication on 02 May 09 vide their work order No LC 9D0112 with Head phone which has also become unserviceable. The set was repaired and handed over to me 09 May 09. I received the set to avoid more exertion in future knowing the system has become slow due to poor service and negligence repair. My head phone is still pending with Lovely Communication. No satisfactory response from the service centre. I contacted mobile No [protected] which was given by the Lovely Communication for further contact. Since 09 May 09 the owner of this mobile no is static with one reply ie no headphone available with company and will be replaced whenever available. I contacted 30308282 and after holding the phone for 20 minutes I was advised by 30308282 to contact Mr Sumit (M-[protected]), ASM of the particular for assistance. I am trying to contact Mr Sumit since 25 Aug 09. He is responding/attending call at all though his mobile is ringing. Please respond my complaint so that I need not to go consumer forum. This is not question of head phone as it is not costly. The question is wastage of money and time during this process.