[Resolved]  Samsung Mobile C-170 — poor service

samsung C-170 — about cell

hi this prithvi using samsung mobile from 6months i have a problem that when i bought they said me that the charging of the cell comes for 2 days but it's just taking 3hrs when i am on the phone speaking contionusly so and other things when i make a call its gets cuts automitacally saying call ended. so what is the problem so retify and send the message to my mail id.thanks

I purchased Samsung Mobile C-170 on 15.03.2008 . After two months some problem in the socket of the mobile phone. I contacted to the Customer Service Center at Navrangpura, Ahmedabad and vide workorder no. WA[protected] dtd. 20.05.2008, I submitted my mobile to the Customer Service Center. The Authorised person of the service center promised me that the service will take 3 to 4 days, but tody 6 day is over, proper answer were given by the customer service when I asked about the mobile phone. Now, please suggest what I can do for this problem.

Daxesh Barot
[protected]

Samsung Mobile Is Very Slim i Like This mobile C170
Mobile FM Is Very Very GOod

samsung C-170 — Pathetic Service

Hi

This is regarding my complain logged on 21/08/2008 at Laxmi Nagar(Vikas MArg) Samsung service center. Its charging jack is out working. The set C-170 is under warranty period.

Whenever I do ask about my cell, they give me lame excuse every time. I really get distressed.

Please do needful.

Here is the details about the complain:

Mobile-C170
IME/RSN No.-[protected]
SL. No.-RW1Q455886K
Work Order No.-R[protected]





Kind regards,
atik
[protected]

samsung C-170 — Failure to repair under Warranty

Hi,

I have purchased a Samsung C-170 mobile[protected] and from last few days I was facing problem with this Handset problems are as follows:-
FM is not receiving signal, Headset mic is not working( Tried after changing headset), Loose contact for charger when connecting to mobile.
Yesterday, I went to a service centre and they have checked the handset for 10 minutes and after that they told me it's not under warranty because it is damaged by me, when I connect the charger back to mobile it was not charging. I just requested them to return the mobile in the same condition as it was before and they told me that you have to pay 1300 Rs for it. My handset is not at all phsically damaged still they are saying that it is damaged. Before this service centre visit my handset was charging fine only there is loose contact and now it's not charging at all. I think it is damaged by service centre guy. Now they are not ready to repair my handset and want me to pay 1300/-. On top of that they are charging me 150Rs/ labour charge Which is not at all right. As far as I know, if the product is under warranty and it is physically damanged then we have to pay only for part of that product.

Please give me right guidance. what should I do next, I am really pissed of their service. I have proof for all this

Regards,
Shoaib Shaikh

My Mobile details are as follows:-

Samsung c-170

[protected]