[Resolved]  Samsung Mobile C 3053 — Repair in warranty period

Address:

Mumbai City, Maharashtra

Dear Sir,

I have purchased mobile handset of Samsung Model C3053 on 28th April 2010 for Rs.3240/- with warranty of 12 months from M/s Prince Telecom, Mumbai – 2 (Tel. No.[protected] vide Bill No. 493 and I.M.E.I. No. is [protected].

I am very sorry to inform you that the above handset stop functioning in the month of July 2010 due to problem in the keypad. I have given the handset to your service center (Tel. No.[protected] located at Tardeo, Mumbai for repair vide Job Memo No.218. After about one month, they gave me the piece duly repaired without taking any charges as it was under warranty.

But within one week’s time, the keypad again stops functioning. I have again given the piece to the same service center for necessary repair. They accepted the piece under the same Job Memo ie. No. 218. But this time, your service center is demanding Rs.1250/- for repair.

I don’t understand that the piece is under warranty and the complaint is purely technical. Then why they are demanding the above said charge?

I never expected this kind of attitude from the company of international fame and repute like yours as the said charges are totally unreasonable, unwarranted & unjustified.

Please look into the matter immediately and do the needful with in seven days otherwise I have no option except to take the matter before consumer court for justice .02994

An early action in the matter will be highly appreciated.

Regards,
Garvit Sirohiya
Flower Mansion, 3rd Flr.,
541, Chira Bazar,
J.S.S. Road, Mumbai – 400 002.
Tel. No.:[protected]
Mob.No.: [protected]