Samsung Mobile — DENIAL OF WARRANTY REPAIR | |
Title : Denial of warranty repair Complaint ID : 7928 Complaint Details : Sir, This is a complaint regarding samsung moblie phone Model SGH D900I, which I have purchased on 07 Nov 07. Since the date of purchase this phone is a problem creater, already I have serviced the phone twice. On 30 sep 08, Ihave deposited my handset to authourised service centre named MEREENA ELECTRONICS, SREE KANDESWARAM, Fort PO, trivandrum, kerala with network problem (no network) . I was tracking up the progress of repair personnally and telephonically till date ie, 20 Oct 08. The customer care was not bothered to inform the progress of repair. Today(on 20 Oct 08) I received a call from customer care that my phone cannot be serviced because the circuit board of the phone has become unserviceable due to moisture.An additional amout Rs 3500/- is required to service the phone.As far as Iam concerned the phone didnt came into contact with any type of moisture till date.I tried to convince them, but they are not agreeing. It took 21 days to invent moisture content from my phone. They told me that they cannot undertake warranty repair for the same. So ur kind intervention is requested for resolving this issue . Consequences : Till 20 Oct 08 no one from customer care was bothered to inform the progress of repair. Personally I visited the customer care twice, but the reply was negative. From the date of purchase it has undergone repair twice. As per customer care's opinion I have to spent another Rs 3500/- to service the phone, but the phone is already covered under warranty till 07/11/08. . LODGED COMPLAINT IN CORE CENTRE Was this information helpful? | |
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i am from coimbatore, tamil nadu.
i think i wont get my mobile back in good condition.
its been more than 20 days since i gave my mobile in service center